Critical systems often cannot be shut down. If a system must stay online, we collect volatile data (memory, active connections) live, and where possible acquire an image for offline analysis.
- Intake and custody: we confirm the requester's legal authority, sign a non-disclosure agreement and receive the material with a signed evidence handover record. The chain of custody is documented from this point on.
- Collection and verification: volatile data and logs are collected from the live system, a disk image is acquired where possible, and the hash value of every collected item is recorded.
- Analysis: records from servers, applications and network devices are correlated to reconstruct the incident timeline.
- Reporting and return: findings are reported together with the scope and limitations of the work. The material is returned against a signed record and working copies are either not retained at all or kept for 3 or 6 months, as the client prefers, and then securely destroyed.